Full-time | France | Sales
Position Summary
The Key Account Manager is responsible for managing a portfolio of strategic customers, including EPCs, developers, and IPPs, to drive long-term business growth. This role combines commercial expertise, deep market knowledge, and cross-functional coordination to ensure customer satisfaction, maximize account revenue, and strengthen JA Solar’s position as a trusted partner.
Reporting Line
Reports to the Country Sales Manager France.
Major Responsibilities
- Account Ownership: Maintain full ownership of assigned strategic accounts, including relationship management, long-term account planning, and revenue growth.
- Customer Relationship Management: Act as the primary point of contact for key customers, building trust with senior stakeholders and ensuring alignment with customer objectives.
- Cross-Functional Coordination: Collaborate with internal teams to deliver seamless solutions, manage contract execution, and resolve complex issues.
- Strategic Planning: Develop and implement account strategies to grow share of wallet, increase customer satisfaction, and secure repeat business.
- Market & Competitive Insights: Gather market intelligence, monitor competitor activities, and provide actionable insights to support sales and marketing strategies.
- Forecasting & Reporting: Provide accurate sales forecasts, track account performance, and report progress to management.
- Event & Stakeholder Engagement: Lead customer events, site visits, and executive meetings to strengthen strategic partnerships.
- Innovation & Solutions: Identifyand propose innovative solutions to meet customer needs and drive long-term collaboration.
- Revenue and margin growth within assigned key accounts
- Retention and satisfaction of strategic customers
- Accuracy of account forecasts and pipeline management
- Success of cross-functional project delivery
- Stakeholder feedback (internal and external)